Service Triage is a systematic, rapid service-level review approach designed specifically to help service heads and managers understand and get a clear picture of:

• What is currently done – statutory and discretionary services
• Does it add value from the customer’s perspective?
• Can it be stopped?
• Can it be done more efficiently or effectively by you or someone else?
• What are the potential costs and benefits of the stop/improve/change opportunities?

If you have to make in-year savings, choose which discretionary services to stop delivering and which services to deliver differently in the future, then Service Triage can help.

Service Triage is carried out in an open and highly visual way, which enables everyone to see what’s being done and what the results are. It also allows other key stakeholders to get involved in the decision-making process.

The output from a Service Triage can be:

• A recommendations report with Cost Benefit Model and action plan to deliver the savings
• A business case for change
• The input to a service transformation  programme