The Balanced Scorecard (BSC) is a highly regarded, widely implemented management approach for strategic and service planning that can provide you with an accurate perception of performance and the foundation for process improvement. It enables your organisation to clarify their vision and strategy and translate them into action by putting together in one place all of the information you need to make more effective strategic decisions.

BSC is an organisation-wide system for managing performance with features that make it easy to communicate strategy to everyone; staff, resources, and operations. It incorporates a healthy balance between financial and non-financial performance measures, together with mechanisms for promoting responsibility and increasing accountability.

Why use BSC?

• It places the whole organization in a learning process.  It aligns everyone to strategy in a single framework, improves itself over time, effectively incorporates cause-effect thinking, enables appropriate metrics to be selected, instills measurement processes, facilitates the selection of initiatives and provides evidence for resource allocation.
• It gives a foundation for more rational budget planning in a world of rapid change. Resource allocation can be based on actual performance, it replaces intuition with systematic fact-based management, you can better anticipate future outcomes, it provides a set of leading indicators, cause-effect predictions become feasible and scenario planning possible because the data is available.
• It provides a foundation for process improvement.  It raises visibility of what’s going on, identifies what most needs to be changed, helps to identify best practices, and enables more opportunities for innovation.
• It has benefits for stakeholders. It raises the visibility of government activities, facilitates feedback and supports accountability. Ultimately, BSC provides an excellent framework for strategic alignment and organisational learning as it encompasses and encourages performance measurements, results-based planning and management, more effective use of information technology and increased sharing of data for benchmarking. 
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