White Papers

Our informative White Papers are designed to help you clarify your understanding of key issues and bring you up to date with current thinking. We currently have available White Papers on the following topics:

Social Marketing in the Public Sector - 0.27Mb
Going Lean in the Public Sector - 0.25Mb
CAA - An Alexander Synopsis Document - 0.35Mb
CAA - The implications for Fire and Rescue Services - 0.09Mb
EFQM v's Balanced Scorecard - 0.07Mb
Continuous Improvement - An Introduction to Kaizen - 0.05Mb
Balanced Scorecard in the Public Sector - 0.1Mb
Achieving Value For Money with Operations Management - 0.06Mb
A Guide to Procurement of Performance Management - 0.16Mb
Process Improvement Methods for Public Services - 0.08Mb