Partnership working, shared services, outsourcing, disinvesting, reengineering…
Public services must become more customer focused, deliver improved outcomes, and improve operational efficiency. They must focus on what matters and what will make a difference.
We know there‘s increasing pressure to deliver substantial cashable savings. This means that you’re going to have to take some tough decisions on the services you provide and the level of resourcing.
You know you must initiate change. You know that delivering change needs the commitment of management and staff. You know your organisation needs to think and do things differently.
We’re experts in helping public services change and deliver services more effectively. We can help you develop and implement improvement strategies that systematically improve quality and operational productivity. We’ll help you reduce your costs.
We’re committed and passionate about improving public services. We’ve even designed and developed bespoke improvement services, EfficiencyFinder and Managing for Success.
If you would like more information about how we’ve helped public sector services click here for case studies, White Papers and details of events.
We can support you in:
- Vision and strategy development
- Change management planning, communication and implementation
- Performance management
- Systematic performance improvement
- Programme and project management
- Organisational development
We adopt a holistic, systems thinking approach to service improvement and are pioneering exponents of best practice methods. These include our own suite of tools too.
- Systems Thinking – Lean
- Business Process Re-engineering (BPR)
- Kaizen
- 6 Sigma
- The Balanced Scorecard
EfficiencyFinder
A tailored service for public sector organisations, which allows us to identify and quantify the potential efficiency gains and barriers to change in your organisation. This is reported back together with Alexanders Benefit / Cost (abc) Model Click for fact sheet.
Managing for Success
A training and development programme for Fire & Rescue Service managers, which focuses on developing and embedding performance management skills. Click for fact sheet