Gateshead Metropolitan Borough Council

"I felt the project was well managed and led by a highly motivated facilitator. Bernie very quickly grasped the issues at hand and directed team members in a quiet yet very effective manner to focus on the real issues that needed to be addressed.

The whole exercise has been extremely beneficial from both a management perspective and also because it allowed team members to really understand and appreciate other team members roles. We’ve started to introduce the business improvements that were identified and are beginning to see tangible results.

The project has been a resounding success. Much of this is because of Bernie’s friendly and professional approach."