Case Studies
Our case studies will provide you with a valuable insight into the challenges our clients have faced and how we engaged and worked with them to bring about significant improvements to their performance and cost savings. We believe that by sharing our knowledge and expertise we can help public-sector organisations become better equipped before embarking on their journey towards change.
In this section you will find a list of our case studies titled by organisation and the tools we used. You can click through to view a PDF of the case study or view information on the tool used.
District Councils Case Studies
Braintree District Council – Lean Systems Thinking
Canterbury City Council - Lean Systems Thinking
Police Case Studies
Greater Manchester Police – Lean Systems Thinking
Hertfordshire Constabulary - Lean Systems Thinking
Unitary Authorities & County Councils Case Studies
Hertfordshire County Council - Lean Systems Thinking
Brighton & Hove City Council – Balanced Scorecard
Gateshead Metropolitan Borough Council – Lean Systems Thinking
North East Lincolnshire Council – Lean Systems Thinking
Fire & Rescue Services Case Studies
Mid & West Wales Fire & Rescue Service – Balanced Scorecard, Social Marketing, CorStrategy
Other Case Studies
The Ordnance Survey - Lean Systems Thinking , Kaizen
Natural History Museum – methodology based on SERVQUAL
"We're now looking forward to implementing our conclusions and our proposed changes. We'd like to thank you on behalf of all the Building Control team for the professional manner you demonstrated and, on occasion, your patience."
Doug Basen, Building Control Manager, Gateshead Metropolitan Borough Council