"We’ve been very pleased with the excellent opportunity to consider some important issues about strategic direction. Alexander’s approach is usefully rigorous and they have shown considerable skill and patience in leading us through."

Brenda Mson, Head of Policy and Performance, Rother District Council

"The focus of activity that was generated has brought about considerable cultural impact within the Museum. This has resulted in a gradual process of osmosis, bringing change steadily and progressively through the organisation. Combined with other initiatives that have been running in parallel we believe that the Museum is and will become a much smarter and more businesslike organisation over the next year or two"

Deirdre Candlin, Director of Visitor & Operational Services, Natural History Museum

"Using Alexander to assist the Council in developing a Balanced Scorecard approach to performance management has been a success. This initiative including the training and methodology supplied by Alexander is delivering the biggest step change in performance management at Eastbourne Council since the 1999 Local Government Act. Of particular merit is the inclusive approach to developing the scorecard that has managed to drag performance management out of the corporate centre into frontline service delivery. The potential contribution to improving performance across the whole of the Housing Service (Chosen as the pilot service area) is recognised not only by staff and management but also by the Audit Commission in their recent ALMO indicative Inspection."

Nick Ritson, Strategic Performance Manager, Eastbourne Borough Council

"We had a strong view of what we waned to achieve but we recognised that our existing approach would be unlikely to deliver. Alexander Consulting helped us build the focused performance management framework we needed. People responded well to he programme because they were working with a consultant who really understood the fire and rescue service."

Richard Smith, Deputy Chief Fire Officer, Mid & West Wales Fire & Rescue Service

"Normally, Humberside doesnt do consultants, but in this case Alexander helped us to deliver something we could not have delivered on our own. I would say it was a challenging process but we needed to be challenged and it achieved the results we needed."

Frank Duffield DCFO Humberside FRS

"The best management training that I have ever had, Alexander spoke in language that I can understand and gave me ideas that I can implement, and he kept it lively and interesting"

Salford City Council

"The start of an excellent approach to articulating difficult strategic issues into a clear strategic direction that everyone can understand and work to."

Nick Tromans, LSP Project Manager, Solihull MBC

"Alexander facilitated a Business Planning Workshop for the Senior Management Team, which demonstrated how a simple approach to business planning and performance management can work. The session dispelled any mysteries surrounding business planning and key messages to come out of the session were 'Get to what really matters' and the need to ask the question 'Are we winning?' Mike reinforced that by explaining to staff in simple and relevant terms that business planning and performance management frameworks are benefits to users rather than systems, which create additional work. . By empowering staff and delegating responsibility to individuals Newcastle Area Command should achieve a performance management framework, which can be understood by all staff. Newcastle Area Command intends to build upon the workshop and intend to use future involvement with Mike Astbury to assist in the delivery of an effective performance management framework."

Chris Machell, Chief Super Intendent Newcastle Area Command

"With some consultants, you pay your money, they tell you what you already know and you don't learn anything new or useful.

This was new, useful and understandable!"

Sue McMahon Principal Accountant, City Clean, Brighton City Council